SHIPPING POLICY
Shipping Policy
At Dvrgent Ventures, we strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Method
We offer standard shipping for all orders. Estimated delivery time is 5-7 working days from the date of dispatch.
Shipping Rates
Shipping is free for all orders. We do not charge extra for shipping.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. Please allow some time for the tracking information to update after shipment.
Delivery Issues
In the event of delivery delays or issues, please contact our Customer Support team for assistance. We will work with our shipping partners to resolve any issues and ensure your order reaches you as soon as possible.
Change of Address
If you need to update your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipment.
Lost or Damaged Shipments
If your order is lost or damaged during transit, please notify us as soon as possible. We will initiate an investigation with the shipping carrier and provide a resolution based on their findings.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us:
- Via Email: hello@dvrgent.store
RETURN & EXCHANGE POLICY
Definitions and Key Terms
To ensure clarity in this Return & Refund Policy, the following terms are strictly defined:
- Company: Refers to Dvrgent Ventures, responsible for your information under this policy.
- Customer: Refers to the entity using the Dvrgent Ventures Service.
- Device: Any internet-connected device capable of accessing Dvrgent Ventures and its services.
- Service: The offering provided by Dvrgent Ventures.
- Website: Refers to "Dvrgent.store" accessible via https://www.dvrgent.store/.
- You: Refers to the registered user of Dvrgent Ventures Services.
Return & Refund Policy
Thank you for choosing Dvrgent Ventures for your shopping needs. We appreciate your interest in our products and strive to ensure your shopping experience is rewarding.
As with any transaction, certain terms and conditions apply when purchasing from Dvrgent Ventures. We will be concise, adhering to the terms outlined below:
By placing an order with Dvrgent Ventures, you agree to the terms stated herein, along with our Policy.
If there are issues with the product or service purchased, or if you are unsatisfied, refunds will not be issued.
Refunds
At Dvrgent Ventures, we are committed to delivering the highest quality products. Each item is meticulously inspected, checked for defects, and packaged with care to ensure your satisfaction.
In rare cases where products are out of stock or quality issues arise, we may need to cancel your order. You will be promptly notified, and if you've paid online, refunds will be processed upon confirmation by our team.
While we take every precaution to prevent damage during transit, Dvrgent Ventures is not responsible for damages incurred during shipping.
We uphold certain policies to ensure transparency, efficiency, and quality customer care:
- We do not accept returns or refunds for sold products, online or in retail outlets.
- Exchanges are not permitted.
- Reselling used products is discouraged to maintain quality standards.
For International Orders:
- Exchanges or returns are not supported.
- Refunds can be processed if an order is canceled before shipping processing, typically taking 1-2 days.
- Orders in transit cannot be returned, canceled, or refunded.
- For assistance, contact our Support Team promptly.
Your Consent
By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.
Changes to Our Return & Refund Policy
Any updates or amendments to this policy will be prominently posted. By continuing to use our Service, you accept any revised terms. If you do not agree, you may delete your account.
Contact Us
If you encounter any issues with our products or services, please reach out to us:
- Via Email: hello@dvrgent.store